Webex Contact Center brings cutting-edge technology to customer service, combining rich features with an intuitive, easy-to-use interface. Key features include:

Intelligent Routing: Route customers to the right agent using advanced AI-driven capabilities.
Real-Time Reporting & Analytics: Leverage comprehensive data to optimize your contact center operations.
Collaboration Tools: Seamlessly connect agents with the broader team for faster issue resolution.
Scalability: Easily scale your operations to match business growth and demand.

Webex Contact Center integrates effortlessly with your Webex UCaaS desktop application, streamlining your communications and providing a unified platform for all your collaboration needs.

Northland’s Cloud Contact Center, powered by Xima Software, is a user-friendly, cloud-based solution that can be customized to meet your unique business needs. With this platform, you can deliver a seamless experience for both your team and clients, providing a robust suite of telephone features, including:

Skills-Based Routing: Directs calls to the most qualified agents.
Omnichannel Support: Handle customer interactions across multiple channels.
Queue Callback: Offers customers a call-back instead of making them wait on hold.
Cradle-to-Grave Insight: Provides complete visibility of the entire call journey.
Customized Reporting: Tailor’s data analysis to your specific goals.
Real-Time Wallboards: Displays live metrics to keep your team on track.

This platform also provides tools to track essential metrics like customer communication channel volumes, average handling time, and customer satisfaction scores, enabling businesses to make data-driven decisions that enhance service quality.