Telecom in Ten | Ten Questions | Megan Merchant | Customer Support Representative

01. How long have you been working at Northland?

11 years

02. What is your favorite part of your job?

Directly interfacing with customers and co-workers to resolve issues. 

03. Where are you originally from?

Syracuse!

04. What did you do prior to working at Northland?

I worked doing customer service and sales as well as over the phone technical support.

05. What did you study in college?

Information Technology at Syracuse University

06. What is your favorite sports team?

Anything SU related!

07. What is your favorite book?

The Harry Potter series. I am also reading Game of Thrones right now and it’s fantastic!

08. What is your favorite Carrier Dome memory?

Marching band competitions

09. What is your favorite high school memory?

I went to Corcoran High School in Syracuse. My favorite memory was our senior prank. We camped out in the parking lot at 4am and blocked teachers and students from coming in. Totally harmless. 

10. What is your favorite local restaurant?

Darwin’s on Clinton! A fantastic sandwich shop in downtown Syracuse!