Telecom in Ten | Episode 10 | Quality Connections | Our People + How We Support Our Customers

Megan Merchant – Customer Support | Nicole Torrillo – Customer Support 

Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications.

Welcome to our tenth episode of Telecom in Ten featuring Megan Merchant and Nicole Torrillo from our customer support team.

01. Comprehensive Customer Support | (0:30)

02. We Have Our Customers’ Best Interests in Mind | (0:48)

03. We Go the Extra Mile | (1:08)

04. The Importance of Keeping You Connected | (1:25)

05. We Build Relationships with Our Customers | (1:47)

06. First Call Resolution | (2:45)

07. Providing Solutions for Our Customers | (3:05)

08. Walking Through Our Process | (4:15)

09. Customized Details That Meet Your Needs | (5:25)

10. Meeting Customer Expectations | (7:38)