Recent Articles

 Business Unlimited Enhancement: iACD Call Center

Business Unlimited Enhancement: iACD Call Center

Customer Experience | By Northland Communications Team

iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data. AGENT & SUPERVISOR DASHBOARDS The Basic Real-Time Agent Dashboard provides a dashboard for …

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 Webinar Meeting

MaX UC Chat + SMS

Customer Experience | By Northland Communications Team

MaX UC’s chat + SMS features go hand-in-hand! We covered how to utilize both in our webinar. Watch the recording below or read on for more details. WHAT IS MAX CHAT? Many businesses seek-out a third-party software for internal instant messaging—but it’s all included with MaX UC! You can send instant messages to all contacts …

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 MaX UC Graphic

Making an Impact Virtually with MaX UC

Customer Experience | By Northland Communications Team

COVID-19 did not stop our nonprofit partners from making an impact in our community! Pamela Murchison, Executive Director at Symphoria, and Sam Rowser, Executive Director at On Point for College, joined us for a webinar to discuss how they are leveraging MaX Meeting, our video meeting platform, to connect, engage, and continue making an impact …

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 Leveraging MaX Meeting for Virtual Business

Leveraging MaX Meeting for Virtual Business

Uncategorized | By allisonliesch

During these unprecedented times, our customers are finding creative ways to do business virtually! Long-time customers Tim Hardiman, Owner & Executive Chef of The Tailor & The Cook, and Katie Reilly, VP of Marketing & Culture at New York Sash, joined us for a recent webinar to talk about how they are leveraging MaX Meeting, …

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 How Much $ Would Down time cost you?

How Much $ Would Down time cost you?

Customer Experience | By Northland Communications Team

Simply put, downtime can leave your business unable to serve your customers and create two major problems: Your customers cannot reach you (putting your reputation at risk) Transactions cannot be made (costing your business money) We know that how quickly our team can resolve service issues is top-of-mind for our customers—so we’ve made it something …

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 Sales Representative on the phone

Is Your Technology Working for you or against you?

Technology | By Northland Communications Team

For many businesses, the technology they use is the backbone of their day-to-day operations. Without the proper communications tools and bandwidth in place, it’s unlikely that your employees can work productively or efficiently, which could ultimately be costing your company money and risking your customers’ experience. So, we pose the question, is your current technology …

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 WHAT IS THE CLOUD?

WHAT IS THE CLOUD?

Technology | By Northland Communications Team

“The Cloud.” It’s one of the great misconceptions of our time. When most of us imagine it, we see our information or whatever “stuff” we’re storing in it floating above our heads in the sky, almost like magic. HOW CAN IT BENEFIT YOUR BUSINESS? “The Cloud.” It’s one of the great misconceptions of our time. …

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 Northland team members with Edible Arrangement Team members

CUSTOMER SPOTLIGHT: EDIBLE ARRANGEMENTS

Customer Spotlight | By Northland Communications Team

What’s so sweet about working with Northland? For those of us who prefer our fruit chocolate-dipped (who doesn’t?), Edible Arrangements has become the premier local destination for special occasions and even on-the-go healthy snacks. Owner Charlie Sexton and his wife, Danielle, own and operate three local franchise locations in Rome, New Hartford, and Clay. After …

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 Internet Cloud Services

5 QUESTIONS TO ASK YOUR BUSINESS INTERNET PROVIDER

Customer Experience | By Northland Communications Team

The Internet has transformed the way that we do business and issues with your connection have the power to bring “business as usual” to a screeching halt. In the spirit of hoping for the best and preparing for the worst, here are five questions that you need to ask your Internet provider: Am I sharing my Internet with …

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 IMPROVING PRODUCTIVITY

IMPROVING PRODUCTIVITY

Phone Systems | By Northland Communications Team

5 WAYS YOUR PHONE SYSTEM CAN HELP For many businesses, improving productivity is a top priority and most modern phone systems have features that can make that happen—you just may not realize they exist. Check out these five features that will boost your productivity (if your phone system supports them): 1. Mobility Features like “Twinning” Mobility is …

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