Recent Articles
Category: UCaaS
Learn More About Call Recording
UCaaS | By Northland Communications Team
Our team is constantly working to enhance our cloud-based Business Unlimited solution and we’re excited to launch our newest add-on option, call recording! Designed with an innovative call recording architecture, this add-on offers advanced contact center-like functionality with call recording, live monitoring, reporting, quality management and speech analytics. This package will help you improve customer …
CCaaS: Tomorrow’s Solution for Today’s Customer
UCaaS | By Northland Communications Team
Customer experience is the pulse of every business. A successful experience depends on your ability to communicate to your audience on their terms. In today’s world, customers expect instant communication and quick resolutions. Our Contact Center as a Service (CCaaS) tool, powered by Xima, helps businesses take their customer and employee experiences to the next …
Accession Now 'MaX UC'
UCaaS | By Northland Communications Team
Accession Now \’MaX UC\’ Our video conferencing and hosted phone software, Accession, has a new name: “MaX UC.” The product manufacturer, Metaswitch, announced the rebrand, along with several new product enhancements, which users can look forward to this week. Our video conferencing and hosted phone software, Accession, has a new name: “MaX UC.” The product …
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