Northland Communications Launches Microsoft Teams Direct Routing to Give Customers Better Phone Call Functionality

Northland Communications, a Central New York-based telecommunications provider, is now offering voice carrier services for Microsoft Teams users via Direct Routing.

The business landscape continues to shift to a hybrid office environment, so companies are contracting with collaboration tools such as Microsoft Teams. Without connection to the public switched telephone network (PSTN), basic functionality does not give its users telephony capabilities.

Northland Communications’ new solution enables organizations who are using Microsoft Teams to integrate with Northland’s voice network. The company’s Direct Routing solution provides additional features over the calling plan provided by Microsoft and can mix routing plans with multi-location businesses, while enjoying the same local support, technicians, and shorter response time customers have come to expect from Northland Communications.

“Microsoft Teams Direct Routing ensures customers are now able to connect their Microsoft Teams end users to the PSTN to make and receive phone calls over Northland’s reliable voice network with our nearly 120 years equity and expertise in telecommunications,” says Stephany VanDyke, product line manager, Northland Communications. “We continue to innovate our product catalog and expand our expertise with the goal of finding new ways to be your trusted voice carrier and cloud-based communications.”

The company’s new Microsoft Teams Direct Routing includes benefits such as dynamic voice path allocation, no per-minute cost threshold nor limited to calling plan service area, permits Teams as your internal contact directory, number portability, utilization of a true voice carrier to leverage your Teams service as a phone system and many other new features provided to customers.

For more information or to schedule an appointment with one of the company’s unified communications experts, visit northland.net.