Business Unlimited Enhancement: iACD Call Center

iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data.

AGENT & SUPERVISOR DASHBOARDS

The Basic Real-Time Agent Dashboard provides a dashboard for managing call queues and allows agents to set their availability status. The Basic Supervisor Dashboard helps you build and manage the strongest team possible for your organization by providing an incoming call dashboard as well as additional features like monitor, “barge in,” whisper, and view features. Supervisors can see a summary page of all queues, as well as specific queue-level and agent-level details.

iACD is accessible through CommPortal and available for all Business Unlimited users to add on for a low monthly cost. If you’re interested in enhancing your solution with this feature, you can try it free for 60 days! Fill out the form to get started.